Customer Service Call Center Representative

All U Need Pest Control; Fort Myers (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly pay plus bonus potential

Paid vacation and holidays

Paid training

401(k) match

Health, dental and vision insurance

Job summary

All U Need Pest Control is seeking a Customer Service Representative to handle inbound calls and schedule appointments in Fort Myers. You will assist with invoicing and customer setup, delivering friendly service and accurate data entry.

This full-time role offers hourly pay with monthly bonus potential, guaranteed 40 hours/week plus overtime, paid vacation, paid training, 401(k) match, and health, dental, and vision insurance.

Qualifications

• Proficient in English with strong communication skills.
• Experience in customer support and client services.
• Excellent phone etiquette and data entry abilities.
• Familiarity with Microsoft Office and computer skills.
• Multilingual or bilingual skills are a plus.
• Previous experience in a call center environment is preferred.

Responsibilities

• Handle inbound calls and provide excellent customer service.
• Schedule appointments and set up new customers for service.
• Assist with invoices and receivables.
• Maintain accurate data entry and documentation.
• Work in-person at the Fort Myers office.

Skills

English fluency

Customer support experience

Phone etiquette

Data entry

Multilingual

Call center experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description Are you tired of working a dead-end job and would rather work with a company that offers growth opportunities? When you join our team you become part of the family, not just a number. We have been in the area for 20+ years and offer one of the top compensation packages in the industry. We are looking for motived individuals to join our team as we continue to grow, opening more offices in 2025. Best of all, we ONLY promote from within!

Welcome to All U Need Pest Control, where innovation meets pest prevention. As one of the fastest-growing pest control companies in the nation, we’ve proudly earned our spot multiple times on the prestigious Inc. 5000 list. Our relentless commitment to excellence has also secured our place among the Pest Control Technology (PCT) Top 100, a testament to our industry- leading solutions and unwavering dedication to providing top-notch pest control services. At All U Need Pest Control, we’re not just eradicating pests; we’re setting the standard for excellence in the pest control realm. Join us on this exciting journey as we continue to redefine what it means to be a market leader in pest management. We are looking for individuals who have a positive upbeat attitude, hunger for success and a desire to grow within the company. If you like to talk to people and are well spoken, this is the job for you! This is NOT a telemarketing position, and you will only be handling inbound calls. Daily duties include scheduling appointments, setting new customers up for service, assisting with invoices and receivables, etc.

As a Customer Service Representative You Will Receive

• Hourly pay plus monthly bonus potential
• Guaranteed 40 hours/wk., plus 1.5x for overtime
• Paid vacation and holidays
• Paid training
• Company match 401 (k)
• Health, dental and vision insurance available

Qualifications

• Proficient in English with strong communication skills
• Experience in customer support and client services
• Excellent phone etiquette and data entry abilities
• Familiarity with Microsoft Office and computer skills
• Multilingual or bilingual skills are a plus
• Previous experience in a call center environment is preferred

Job Type: Full-time

Pay: From $19.00 per hour

Shift

• 8 hour shift, 8:30 am – 5:30 pm
• Day shift, Monday through Friday
• No nights
• Work Location: In person

Requirements

Required:

High school diploma or equivalent

Pass a pre-employment drug screen

Pass a criminal background check

Reliable transportation to commute to and from the office

Preferred Experience

• Customer service: 1 year
• Multi-line phone systems: 1 year