Customer Service Representative - Master Scheduler

Truly Nolen of America, Inc; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid time off

Paid training

Job summary

Truly Nolen of America, Inc is seeking a Customer Service Representative - Master Scheduler in Tampa, FL. The role focuses on scheduling coordination between customers, service technicians, and operations, with emphasis on timely communication and problem-solving in a fast-paced pest control environment.

Responsibilities include optimizing schedules with Operations and Customer Care, communicating with field inspectors, and rescheduling services as needed.

Qualifications

• Experience working with customers.
• Good typing skills.
• Professional and committed to full-time work.
• Excellent communication, organization, and problem-solving abilities.
• Engaging personality and customer education mindset.

Responsibilities

• Provide excellent customer service to a network of customers for the world’s largest family owned pest control company.
• Be the primary communicator with Customer Care Center agents on scheduling matters.
• Communicate with field sales inspectors and service professionals to schedule new and callback services.
• Collaborate with Operations and Customer Care to optimize scheduling for customers and team members.
• Reschedule services in advance or on demand; backup coworkers for soft collections, routing and data entry.

Skills

Customer service

Typing skills

Communication

Organization

Job description

Customer Service Representative - Master Scheduler

ID: TN-16345-26

Posted: 9/17/2026

Location: Tampa, FL USA

We are seeking a professionalCustomer Service Representativewith patience, accountability, and a genuine passion for providing a quality customer experience. You will be the master of scheduling. The CSRis responsible for developing the relationships between our customers, service technicians, and operations.Looking for problem solvers, who enjoy working independently and as a part of a team and are looking to start a career path!

Work with members in Operations, Customer Care and Operations to optimize scheduling for our customers and team members
Reschedule services as needed (both in advance and on demand)

Excellent compensation, paid training, medical/dental/vision, 401k, PTO and more!

What will I be doing?

• You will be providing excellent customer service to a network of customers for the world’s largest family owned pest control company.
• You will be the primary communicator with our Customer Care Center agents for any and all matters with scheduling.
• You will be the point person to communicate with field sales inspectors and service professionals to schedule new services and callback services.
• Work with members in Operations, Customer Care and Operations to optimize scheduling for our customers and team members.
• Reschedule services as needed (both in advance and on demand).
• Other responsibilities will include backing up your co-workers when needed for soft collections, routing and data entry.

What we are looking for?

• You need previous experience working with customers, good typing skills.
• You are a true professional who is committed to working full time.
• Your excellent communication, organization, and problem-solving skills are crucial within our fast-paced service industry business.
• Have an engaging personality and love educating our customers.
• We will give you all the training you need to be a success!

Why Join our Team?

Not only do you get to work for a well established industry and the world’s leading family-owned pest control company; but you will receive ongoing incentives plans and continuous training and development! One thing our partners all have in common: they found a career they never expected!

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Truly Nolen is an Equal Opportunity Employer and a Drug Free Workplace.

Be a part of a team that makes a difference to the lives we touch!