Customer Service Representative

S J Smith Co Inc; Pekin (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Ongoing training

Professional development

Job summary

S.J. Smith Company is seeking a full-time Customer Service Representative in Pekin, IL. The role focuses on assisting customers with product and service inquiries, promoting offerings, and processing new and existing accounts.

Candidates should have a high school diploma or equivalent, basic math skills, cash handling ability, and experience with a computer order entry system. On-site hours are typically 7:30am–4:30pm, Monday through Friday.

Qualifications

• High School Diploma or Equivalent is required.
• Ability to handle cash transactions accurately.
• Basic math skills are needed.
• Computer skills or prior experience with a computer order entry system is required.

Responsibilities

• Provide customers with information to address inquiries regarding products and services.
• Promote the company’s products and services when servicing new and existing customers.
• Assist in resolving customer complaints.
• Open and process new client accounts.
• Maintain and make changes to existing customer accounts.
• File documents and other paperwork.

Skills

Customer service

Cash handling

Basic math

Order entry systems

Education

High School Diploma or Equivalent

Tools

Computer order entry system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full-time Customer Service Pekin, IL, US 1 Attachments

15 days ago Requisition ID: 1257

Customer Service Representative

From the front counter to the warehouse floor—be part of a team that keeps our customers up and running!

About Us: The Company: S.J. Smith Company, is a third-generation family-owned company that has been in operation since 1950. At S.J. Smith, we help make our customers more successful through cutting-edge solutions and quality products.

We believe in investing in our people, supporting professional development, and maintaining a culture where employees are empowered to do their best work.

Position Summary: The customer service representative is responsible for providing customers with information to address inquiries regarding products and services. Promote the company’s products and services when servicing new and existing customers. Assist in resolving customer complaints, openingand processing new client accounts, maintaining and making changes to existing customer accounts, and file documents and other paperwork.

Required Qualifications:

• High School Diploma or Equivalent


• Ability to handle cash transactions accurately


• Basic math skills


• Computer skills or prior experience with computer order entry system required

Schedule: This is a full-time position typically scheduled 7:30am – 4:30pm Monday through Friday.

• Medical, dental, and vision insurance


• 401(k) with company match


• Paid time off


• Ongoing training and professional development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Attachments (1)

Customer Service Representative (Branch) revised 9.26.2024.pdf