Bilingual Customer Retention & Scheduling Specialist

Smithereen Pest Management; New Lenox (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Smithereen Pest Management seeks a Customer Service Representative to support retention, scheduling, and daily administrative tasks at our New Lenox, IL location. This on-site role partners with the team to keep customers informed and ensure smooth service.

Fluency in English and Spanish is required, and strong communication and organizational skills are essential as you handle calls, follow-ups, and scheduling across multiple priorities.

Qualifications

• Fluent in English and Spanish required.
• Strong customer service and communication skills.
• Organized with excellent follow-up and attention to detail.
• Comfortable with inbound and outbound customer calls.
• Able to manage multiple priorities in a fast-paced environment.
• Customer service, scheduling, or administrative experience preferred.

Responsibilities

• Contact customers requesting cancellation and work to retain their business.
• Address customer concerns and document retention efforts.
• Complete customer call-aheads and establish standing service days/times when possible.
• Assist with inbound calls, scheduling, and rescheduling.
• Contact customers regarding schedule changes or technician call-offs.
• Follow up on work orders and third-party customer portals.
• Maintain accurate customer and scheduling information.
• Communicate professionally with customers and branch teams.

Skills

Customer service

Communication

Bilingual English/Spanish

Organization

Multitasking

Inbound/outbound calls

Job description

Smithereen Pest Management seeks a Customer Service Representative to support retention, scheduling, and daily administrative tasks at our New Lenox, IL location. This on-site role partners with the team to keep customers informed and ensure smooth service.

Fluency in English and Spanish is required, and strong communication and organizational skills are essential as you handle calls, follow-ups, and scheduling across multiple priorities.