Customer Service Representative

Smithereen Pest Management; New Lenox (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

Smithereen Pest Management in New Lenox, IL is seeking a Customer Service & Retention Specialist to support scheduling, handle customer inquiries, and help maintain accurate records.

You will contact customers to prevent cancellations, coordinate service days, and work with branch teams to ensure a smooth and friendly experience.

Qualifications

• Fluent in English and Spanish required.
• Strong customer service and communication skills.
• Organized with excellent follow-up and attention to detail.
• Comfortable with inbound and outbound customer calls.

Responsibilities

• Contact customers requesting cancellation and work to retain their business.
• Address customer concerns and document retention efforts.
• Complete customer call-aheads and establish standing service days/times when possible.
• Assist with inbound calls, scheduling, and rescheduling.
• Contact customers regarding schedule changes or technician call-offs.
• Follow up on work orders and third-party customer portals.
• Maintain accurate customer and scheduling information.
• Communicate professionally with customers and branch teams.

Skills

Fluent in English

Fluent in Spanish

Customer service

Communication skills

Organized / follow-up

Multitasking in fast-paced environment

Scheduling / administrative experience

Job description

Position:Customer Service Representative

Location: New Lenox, IL

Remote Status: On-Site

Job Id:165

# of Openings:1

Join a Trusted Company with Over a Century of Excellence

Since 1888, Smithereen Pest Management has been a trusted leader in pest control—and an amazing place to build a career. We’re a family-owned company entering our second century of service, guided by our core values of leadership, honesty, respect, success, and passion.

At Smithereen, you’re not just an employee—you’re part of a legacy built on community, innovation, and teamwork.

Why You’ll Love Working Here

We believe in taking care of our people—both at work and beyond.

Smithereen Pest Management is looking for a Customer Service & Retention Specialist to assist with customer retention, scheduling, and daily administrative support.

Responsibilities

• Contact customers requesting cancellation and work to retain their business.
• Address customer concerns and document retention efforts.
• Complete customer call-aheads and establish standing service days/times when possible.
• Assist with inbound calls, scheduling, and rescheduling.
• Contact customers regarding schedule changes or technician call-offs.
• Follow up on work orders and third-party customer portals.
• Maintain accurate customer and scheduling information.
• Communicate professionally with customers and branch teams.

Qualifications

• Fluent in English and Spanish required.
• Strong customer service and communication skills.
• Organized with excellent follow-up and attention to detail.
• Comfortable with inbound and outbound customer calls.
• Able to manage multiple priorities in a fast-paced environment.
• Customer service, scheduling, or administrative experience preferred.