Customer Service & Retention Specialist

Anderson Propane Services; Caldwell, Northern (OH, KY); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid holidays and time off

Health Savings Account (HSA)

Life/AD&D coverage

Job summary

Anderson Propane Services is looking for a customer service-oriented teammate in Ohio to manage calls, coordinate with management and delivery teams, and ensure timely, accurate information for customers and routing. You will support retention efforts and maintain clean customer and routing records.

The role emphasizes professional communication, attention to detail, and reliable attendance across multiple systems, with a pay rate of $17.00 per hour and comprehensive benefits.

Qualifications

• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations about service and scheduling.
• Ability to track details across multiple systems and documents.
• Reliable attendance and ability to follow established processes.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful communication.
• Support retention efforts by resolving concerns, following up, and ensuring issues are closed.
• Participate in outbound campaigns to retain customers and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing issues and updating customer accounts.
• Provide administrative support including documentation, reporting, and billing accuracy.
• Support accounts payable processing and other office operations where needed.

Skills

Customer service

Phone conversations

Attention to detail

Multi-system tracking

Attendance reliability

Education

High school diploma or GED

Job description

Anderson Propane Services is looking for a customer service-oriented teammate in Ohio to manage calls, coordinate with management and delivery teams, and ensure timely, accurate information for customers and routing. You will support retention efforts and maintain clean customer and routing records.

The role emphasizes professional communication, attention to detail, and reliable attendance across multiple systems, with a pay rate of $17.00 per hour and comprehensive benefits.