Customer Care & Retention Specialist

Campora Propane; Oakhurst (CA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA and FSA

401(k) with company match

Employee Assistance Program (EAP)

Life insurance

Paid holidays and time off

Basic life/AD&D coverage

Job summary

Campora Propane is seeking a customer service-focused team member to handle calls, resolve billing questions, and support retention efforts. You will work closely with management and delivery teams to ensure accurate customer records and timely service.

The role emphasizes clear communication, attention to detail, and the ability to balance multiple systems while maintaining high service standards. This is a hands-on position with opportunities to contribute to smooth operations and growth in

Qualifications

• 1–2 years of professional customer service experience.
• Comfort handling phone-based conversations about service, billing, and scheduling.
• Reliable attendance and the ability to follow established processes.
• Ability to track details accurately across multiple systems and documents.

Responsibilities

• Handle inbound and outbound customer calls with clear, respectful, solution-focused communication.
• Support customer growth and retention efforts by resolving concerns, following up, and ensuring issues are fully closed.
• Participate in outbound campaigns to retain customers, win back lost accounts, and collect on past-due balances.
• Assist with daily delivery and service operations by resolving routing exceptions and updating customer accounts.
• Provide administrative support including documentation, reporting, route paperwork, scanning, and account accuracy (billing and forecasting).
• Depending on location, assist with accounts payable processing and other office operations.

Skills

Customer service

Education

High School Diploma / GED

Tools

Billing systems

Job description

Campora Propane is seeking a customer service-focused team member to handle calls, resolve billing questions, and support retention efforts. You will work closely with management and delivery teams to ensure accurate customer records and timely service.

The role emphasizes clear communication, attention to detail, and the ability to balance multiple systems while maintaining high service standards. This is a hands-on position with opportunities to contribute to smooth operations and growth in