Customer Service/Respiratory Equipment Specialist

Binson's Medical Equipment & Supplies; Livonia (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Job summary

Binson's Medical Equipment & Supplies is seeking a customer-focused role to assist patients with selecting and purchasing respiratory supplies in a friendly, professional retail setting.

You will greet customers, verify insurance, educate on device use, and ensure accurate documentation and setup of CPAP/BiPAP equipment; prior POS experience is a plus. This is an on-site, full-time position with competitive pay.

Qualifications

• High school diploma or equivalent.
• 1–2 years in retail, customer service, or medical office.
• Familiarity with medical terminology and insurance processes.
• Excellent interpersonal and communication skills with empathy and patience.
• Skilled with POS systems and inventory software.

Responsibilities

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment setups.
• Set up CPAP, BiPAP, and related respiratory equipment.
• Educate patients on proper use, mask fitting, cleaning, and maintenance.
• Demonstrate equipment operation and answer patient questions.
• Ensure patients understand compliance requirements and follow-up procedures.
• Accurately document patient information, equipment serial numbers, and setup details.
• Troubleshoot equipment issues and coordinate repairs or replacements as needed.
• Competitive pay

Skills

Interpersonal communication

Empathy and patience

Retail/customer service

Medical terminology familiarity

Insurance processes familiarity

Education

High School Diploma or equivalent

Tools

POS systems

Inventory software

Job description

• Base Pay $16.00 - $18.00 / Hour
• Employee Type Full Time - Hourly
• Required Degree High school

Description

At Binson's, we believe in three things: Better Products, Better Services, Better Lives - and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.

The Role:

To support patients by assisting with the selection and purchase of respiratory supplies, while providing exceptional customer service in a friendly and professional environment. This includes processing transactions, managing inventory, and ensuring all orders are accurately generated with proper documentation and insurance verification.

Schedule:

Monday-Friday | 8:30 AM - 5:00 PM

What We're Looking For

• High School Diploma or equivalent
• Minimum 1-2 years of experience in retail, customer service, or a medical office setting
• Familiarity with basic medical terminology and medical insurance processes is a plus
• Excellent interpersonal and communication skills with a high degree of empathy and patience
• Skilled with point-of-sale (POS) systems and inventory software

What You'll Be Doing

• Greet customers, assess their medical equipment needs, and recommend appropriate products.
• Instruct patients and caregivers on the safe and proper use, care, and maintenance of their durable medical equipment.
• Collect and verify patient demographics, prescriptions, and insurance information.
• Review physician orders for equipment set ups
• Set up CPAP, BiPAP, and related respiratory equipment
• Educate patients on proper use, mask fitting, cleaning, and maintenance
• Demonstrate equipment operation and answer patient questions
• Ensure patients understand compliance requirements and follow-up procedures
• Accurately document patient information, equipment serial numbers, and setup details
• Troubleshoot equipment issues and coordinate repairs or replacements as needed
• Competitive pay