Customer Service & Reservations Specialist

Equity LifeStyle Properties, Inc.; Biloxi (MS); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Paid vacations

Holidays and sick time

Job summary

Equity LifeStyle Properties, Inc. is seeking a Customer Service Representative in Biloxi, MS to interact with customers, take reservations, offer extended stays, and inform customers of special offers across our RV Campgrounds and Resorts.

The role requires handling calls, upholding service standards, and maintaining accurate records. Responsibilities include staying informed on services, responding to inquiries, and navigating multiple systems to ensure quality experiences for guests and

Qualifications

• Minimum high school diploma or equivalent.
• At least 1 year in a call center.
• Excellent written and verbal communication skills.
• Dedication to exceptional customer service.

Responsibilities

• Answer incoming customer service calls promptly, professionally and within established performance standards and criteria.
• Maintain current knowledge of company services and policies in order to respond correctly to customer inquiries.
• Verify and enter accurate customer information in order to ensure the integrity of customer paperwork and records.
• Respond to customer needs, questions or problems in an efficient and thorough manner.
• Navigate multiple computer systems.

Skills

Call center experience

Customer service

Written communication

Verbal communication

Education

High school diploma or equivalent

Job description

Equity LifeStyle Properties, Inc. is seeking a Customer Service Representative in Biloxi, MS to interact with customers, take reservations, offer extended stays, and inform customers of special offers across our RV Campgrounds and Resorts.

The role requires handling calls, upholding service standards, and maintaining accurate records. Responsibilities include staying informed on services, responding to inquiries, and navigating multiple systems to ensure quality experiences for guests and