Customer Service Representatives

National Xpress Logistics; Willow Grove (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full Health Insurance packages

Paid Vacation

Casual dress code

Job summary

National Xpress Logistics is seeking a full-time, highly organized customer service representative in Willow Grove, PA. You will be the main point of contact for customers, quote freight rates, book shipments, and track deliveries while providing proactive service and support.

Responsibilities include coordinating pickups, communicating delivery issues, and maintaining a positive, fast-paced office environment. Proficiency in MS Office is required and a customer-focused attitude is essential.

Qualifications

• Proficient verbal and written communications skills.
• Superior customer service with excellent telephone skills.
• Ability to plan, organize, prioritize and manage multiple tasks.
• Strong working knowledge of MS Office, including Excel and Word.

Responsibilities

• Be the first contact for customers, shippers and receivers.
• Procure shipments from the customer and schedule pickup and delivery appointments.
• Setting a price for the freight in order to best service the customer.
• Track shipments to ensure all load requirements are met.
• Understand the changing market from weekly to hourly in order for all shipments to be moved in a timely manner.

Skills

Verbal & written communication

Customer service

Multi-tasking & organization

MS Office (Excel/Word)

Tools

MS Office

Job description

Title: Customer Service Representatives
Location: Main Location

We are seeking full time highly organized self-starters to not only maintain but increase our current customer base.

As a Freight Brokerage Customer Service Representative, you will have daily contact with customers, quote freight rates, book shipments, track and trace shipments, schedule pickup and delivery appointments, inform customers of delivery issues and pick up times, and other general office duties.

Major Tasks & Responsibilities:

• Be the first contact for customers, shippers and receivers.
• Procure shipments from the customer and schedule pickup and delivery appointments.
• Setting a price for the freight in order to best service the customer.
• Track shipments to ensure all load requirements are met.
• Understand the changing market from weekly to hourly in order for all shipments to be moved in a timely manner.

Job Requirements:

• Proficient verbal and written communications skills
• Superior customer service with excellent telephone skills.
• Must possess the aptitude to plan, organize, prioritize and manage multiple tasks, and have a positive attitude.
• Strong working knowledge of MS Office programs, including Excel and Word software.

We Offer:

• Full Health Insurance packages
• Paid Vacation
• Fast-paced professional office environment with casual dress code