Customer Service Representatives

Course Advisor; United States; On-site; USD 22,140 - 55,310; Full time

Job summary

Course Advisor is hiring a Customer Service Representative to interact with customers, provide information about products, and resolve complaints. The ideal candidate will possess active listening, speaking, and service orientation skills. Responsibilities include maintaining records of interactions, resolving billing complaints, and recommending service improvements. The salary range is between $22,140 and $55,310 annually, depending on the location.

Responsibilities

• Keep records of customer interactions or transactions.
• Resolve customers’ service or billing complaints.
• Recommend improvements in products and services.
• Ensure changes are made to resolve customer problems.
• Order tests for product malfunctions.
• Prepare invoices for returned goods.

Skills

Active Listening

Speaking

Service Orientation

Reading Comprehension

Critical Thinking

Persuasion

Tools

Microsoft Excel

Microsoft Word

SAP

Adobe Acrobat

Facebook

Google Docs

Job description

Customer Service Representative

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Responsibilities

• Keep records of customer interactions or transactions, noting details of inquiries, complaints, or comments, and actions taken.
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Check to ensure that appropriate changes were made to resolve customers’ problems.
• Order tests that could determine the causes of product malfunctions.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

Skills

• Active Listening: giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking: talking to others to convey information effectively.
• Service Orientation: actively looking for ways to help people.
• Reading Comprehension: understanding written sentences and paragraphs in work‑related documents.
• Critical Thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Persuasion: persuading others to change their minds or behavior.

Related Job Titles

• Account Manager
• Customer Complaint Clerk
• Customer Service Specialist
• Telephone Service Adviser
• Customer Care Specialist

Salary Range

$22,140 to $55,310 per year. Highest salaries are in District of Columbia, Massachusetts, and Connecticut.

Tools & Technologies

• Microsoft Excel, Word, PowerPoint, Outlook, Access, Office Suite
• Data entry software, SAP, Windows
• Adobe Acrobat, Photoshop, Illustrator
• Microsoft SharePoint, Dynamics
• Facebook, IBM Notes, Publisher, Google Docs, FileMaker Pro, QuickBooks, etc.