Customer Service Representative

Weisel, Xides & Foerster, LLP; Garland (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Weisel, Xides & Foerster, LLP in Garland, Texas is seeking a dedicated customer service representative. Responsibilities include attracting potential customers, maintaining financial accounts, and resolving service issues effectively.

The ideal candidate will possess strong problem-solving skills, product knowledge, and the ability to handle multiple tasks efficiently. This role is essential for maintaining customer satisfaction and contributing to team success.

Responsibilities

• Attracts potential customers by answering product and service questions.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint.
• Maintains financial accounts by processing customer adjustments.

Skills

Customer Service

Problem Solving

Analysing Information

Quality Focus

Documentation Skills

Market Knowledge

Multi-tasking

Phone Skills

Resolving Conflict

Job description

Job Description

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.

Qualifications

• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking

EEO Statement

All your information will be kept confidential according to EEO guidelines.