Customer Service Representative

TalentBuzz Recruitment Agency; San Juan (PR); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Commission

Performance Bonus

Life Insurance

HMO

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

A recruitment agency in San Juan, Puerto Rico is seeking a customer service representative. The role involves handling customer inquiries, maintaining records, and processing requests efficiently. Candidates should have a Bachelor's degree and strong communication skills, with an emphasis on problem-solving ability and teamwork. The position offers benefits like commissions and performance bonuses, along with health insurance options and professional development leave.

Qualifications

• 0–2 years of experience in customer service.
• Ability to handle stressful situations with grace and professionalism.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Maintain detailed records of customer interactions and transactions.
• Process orders, forms, applications, and requests efficiently.
• Identify and elevate issues to appropriate departments when necessary.
• Provide feedback on the efficiency of the customer service process.

Skills

Excellent communication skills

Proficiency in customer service software

Microsoft Office

Strong problem-solving skills

Ability to work in a team-oriented environment

Education

Bachelor’s degree in any relevant field

Job description

Job Description

Handle customer inquiries and provide effective solutions.

Maintain detailed records of customer interactions and transactions.

Process orders, forms, applications, and requests efficiently.

Identify and elevate issues to appropriate departments when necessary.

Provide feedback on the efficiency of the customer service process.

Employee Recognition and Rewards

• Commission
• Performance Bonus

Insurance Health & Wellness

• Life Insurance
• HMO

Professional Development

• Maternity & Paternity Leave
• Sick Leave
• Vacation Leave

Requirements

• Educational Qualifications: Bachelor’s degree in any relevant field.
• Experience Level: 0–2 years.
• Skills and Competencies: Excellent communication skills, both verbal and written.
• Skills and Competencies: Proficiency in customer service software and Microsoft Office.
• Qualities and Traits: Strong problem‑solving skills and ability to work in a team‑oriented environment.
• Responsibilities and Duties: Ability to handle stressful situations with grace and professionalism.