Customer Service Representative - Work from home

NexRep; Council Bluffs (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Customer Service Representatives to provide compassionate support to patients and caregivers. This remote opportunity allows you to work from home, set your own schedule, and make a positive impact on people's lives. With flexible hours and a pay rate of $13 per hour, this role is perfect for those who thrive in a fast-paced environment and enjoy helping others. If you have a passion for customer service and strong communication skills, this could be the ideal position for you.

Qualifications

• At least one year of customer service experience required.
• Strong computer skills and troubleshooting abilities needed.

Responsibilities

• Answer incoming calls from patients and caregivers with compassion.
• Make outbound calls to assist with enrollment and inquiries.

Skills

Customer Service Experience

Empathy

Communication Skills

Attention to Detail

Multitasking

Tools

Windows 10 or 11

High-Speed Wired Internet

Dual Monitors

Webcam

Job description

Title : Remote Customer Service Representative

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work-from-home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people in self-directed Medicaid programs. In these programs, Medicaid patients can hire caregivers of their choice. This client helps facilitate payments to caregivers, ensuring they receive compensation for caring for their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

1. Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions, and providing important information
2. Making outbound calls to patients and caregivers
3. Assisting with enrollment, program applications, and setup in applicable systems
4. Retrieving information to assist caregivers with payroll-related inquiries
5. Utilizing de-escalation techniques when supporting upset or frustrated callers
6. Offering guidance and directions to caregivers and patients to resolve issues effectively
7. Documenting information and outcomes as necessary

About You

To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. Additionally, you should possess:

• The ability to offer empathy, patience, and a friendly demeanor at all times
• The ability to handle calls of a sensitive nature and de-escalate emotionally charged callers
• Excellent written and verbal communication skills
• Strong attention to detail
• The ability to multitask and adapt in a fast-paced environment
• A quality-focused mindset and a desire to achieve first call resolution
• The ability to work confidently with numbers and discuss money

To be a Customer Service Representative, you will need:

A computer meeting these criteria:

• Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported)
• Memory: 8GB RAM
• CPUs (Processors): 6
• Hard Drive: At least 500MB of free space
• Sound: Sound card (standard on most computers)
• Up-to-date antivirus software
• Access to high-speed, wired internet (no Wi-Fi or satellite)
• Dual monitors
• A webcam for certification

Where NexRep Contracts

NexRep contracts with individuals in 31 states. The states not currently contracted are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not contract outside the US.

Flexible Hours of Operation

As a Customer Service Representative, you’ll enjoy flexible scheduling, selecting your work hours within the client’s hours of operation using a self-scheduling platform.

Hours are Monday through Saturday, 8:00 AM to 8:00 PM ET. The client requires contractors to work 30-35 hours weekly, with some hours on Mondays and Fridays preferred due to higher call volume. If you prefer fewer hours or not to work on those days, you may consider other opportunities within the NexRep Marketplace.

Pay and Perks

This opportunity pays independent contractors $13 per hour. Additional information will be provided upon application.