Customer Service Representative - Work From Home in Nebraska

Blue Cross Blue Shield of Nebraska; Omaha (NE); Remote; USD 43,000; Full time

Job summary

Join a mission-driven organization as a Customer Service Representative, where you will play a vital role in supporting the health and well-being of members in your community. This position offers the opportunity to handle customer inquiries, educate members, and navigate the world of insurance with professionalism. With a focus on diversity and inclusion, you'll find a supportive environment that values your contributions. If you're passionate about making a positive impact and have a strong customer service background, this is the perfect opportunity for you to thrive and grow.

Qualifications

• 3+ years of experience in customer service, preferably in health insurance.
• Knowledge of medical/dental terminology and contract interpretation is a plus.

Responsibilities

• Serve as the primary customer interface for inquiries via phone.
• Educate and advocate for members while building trust.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or Equivalent

Job description

Job Title: Customer Service Representative

At Blue Cross and Blue Shield of Nebraska, we are a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve.

Our team is the power behind that promise. As the industry rapidly evolves, we seek forward-thinking professionals to join us in delivering on our mission. As a member of Team Blue, you'll find purpose, opportunities, and support to build a meaningful career and make a positive impact in our community.

Responsibilities:

• Handle incoming phone calls and serve as the primary customer interface for inquiries.
• Inform, educate, and advocate for members, building trust and representing the voice of the customer.
• Use established best practices, attend ongoing training, and utilize resources and tools to assist customers effectively.
• Navigate the challenging world of insurance with professionalism and dedication.

Qualifications:

• Reside within Nebraska or the immediate Omaha metro area at the time of application.
• Have a distraction-free environment and high-speed internet to handle back-to-back calls.
• High School Diploma or Equivalent, with three years of experience in a customer service role (health insurance or related field preferred). An equivalent combination of education and experience may be considered.
• Availability for remote training lasting approximately 9-12 weeks (Monday - Friday, 8:00 am - 4:30 pm CST).
• Ability to work any 8.5-hour shift within the hours of 7:30 am - 6:00 pm CST after training.

Additional Information:

• Salary: $42,640 annually.
• Anticipated class start date: Summer 2025.
• Applicants may not receive immediate feedback; applications are considered for future start dates.
• Preferred candidates may have basic medical/dental terminology knowledge and contract interpretation skills.

Learn more about working at BCBSNE at NebraskaBlue.com/Careers.

We believe diversity in experience, perspective, and background enhances our workplace and benefits our customers and members.