FT CUSTOMER SERVICE REPRESENTATIVE - WORK FROM HOME

Sharecare; Montebello (CA); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking Customer Support representatives to assist customers remotely across the U.S. The role involves responding to inquiries, providing information, and collaborating with teams to enhance customer experience.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate and timely information regarding products and services.
• Identify and escalate priority issues to the appropriate team.

Job description

Customer Support / Remote - Anywhere in U.S. / Competitive pay

Job Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and chat.
2. Provide accurate and timely information regarding products and services.
3. Identify and escalate priority issues to the appropriate team.
4. Maintain thorough and accurate customer records.
5. Follow up with customers to ensure their issues are resolved.
6. Collaborate with cross-functional teams to improve overall customer experience.

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