Customer Service Representative - Work from home - Accredo

Cigna; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Join a leading healthcare organization as a Customer Service Representative, where you'll make a meaningful impact on patients' lives. This role offers the chance to work from home, providing essential support to patients navigating their pharmacy benefits. With a focus on empathy and communication, you will engage with patients, ensuring their concerns are addressed promptly and accurately. Enjoy a vibrant work culture that values your individuality and offers comprehensive benefits, including paid time off and health coverage from day one. This is an exciting opportunity to contribute to patient care while working in a supportive environment.

Benefits

18 days Paid Time Off

8 Paid Holidays

Employer Contributions for HRA and HSA

401K with Company Match

Tuition Assistance

Medical, Dental & Vision from Day 1

Qualifications

• 1 year of relevant experience required.
• Ability to document patient interactions in real-time.

Responsibilities

• Respond to patient inquiries with care and empathy.
• Help patients understand their pharmacy benefits.

Skills

Call Center Experience

Excellent Communication Skills

Problem-Solving Skills

General PC Knowledge

Education

High School Diploma / GED

Tools

Microsoft Office

Job description

Customer Service Representative - Work from home - Accredo

*** MUST HAVE CALL CENTER EXPERIENCE ***

Transform healthcare and contribute to our industry-leading organization as a Customer Service Representative. Our representatives are dedicated team members who excel at customer service, helping us elevate Patient Care to new heights. In this role, you will be on the front lines with patients, responding to inquiries with care, detail, and empathy.

How you’ll make a difference:

1. Help patients understand their pharmacy benefits better. Use your training, problem-solving skills, and team support to answer calls effectively.
2. Track patient interactions. Use your listening skills to understand patient questions and document interactions in real-time.
3. Provide the best advice to patients. Address concerns empathetically and escalate when necessary.

Minimum requirements:

• High School Diploma / GED
• 1 year of relevant experience
• Proficiency in PC use, including Microsoft Office
• Excellent verbal and written communication skills

Benefits you’ll love:

• Fun, friendly culture — Bring your whole self to work!
• Medical, Dental & Vision benefits starting day 1
• 18 days Paid Time Off & 8 Paid Holidays
• Employer contributions to HRA and HSA
• 401K with company match
• Tuition assistance

Note: Reliable wired internet connection is required; mobile/hotspot not acceptable. You may need to purchase an Ethernet cord.

Position details:

This is a WAH/Flex role, allowing most work from home. Employees must be fully vaccinated if working onsite.

About Accredo:

We provide in-depth care for patients with chronic conditions like hemophilia, oncology, rheumatoid arthritis, and growth hormone deficiency. Our services include outcomes measurement, counseling, clinical care management, social services, and reimbursement services. Our high-touch roles enable employees to positively impact patients' lives.

Additional info:

Expected hourly rate: $17.75 - $19 depending on experience and location. The role may be eligible for an annual bonus. Benefits include health coverage from day one, 401(k) with match, paid time off, and more. For details, visit Life at Cigna Group.

About Evernorth Health Services:

A division of The Cigna Group, creating solutions to improve health and vitality through innovation in pharmacy, care, and benefit services.

We are an equal opportunity employer. Reasonable accommodations can be requested via email: [e-mail]. Our tobacco-free policy may affect hiring in certain states. Candidates with criminal histories will be considered per applicable laws.

About the company

Cigna is a global health services organization based in Bloomfield, Connecticut.