Representative - Customer Service

CSS; Medley (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

CSS is seeking a Representative - Customer Service in Medley, FL to respond to customer inquiries by phone, email, and walk-ins, ensuring timely order fulfillment and high satisfaction. You will act as the primary contact, resolving routine issues and coordinating with other departments for follow-up.

The role requires 2–4 years experience, a HS diploma or equivalent, and a strong background in logistics and communications, including Spanish-speaking customers.

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree preferred.
• 2–4 years of relevant experience.
• Strong background in logistics, inventory management, forecasting and supply chain coordination.
• Ability to communicate with Spanish-speaking customers.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins.
• Serve as the primary customer contact ensuring timely order fulfillment and issue resolution.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze customer service needs and coordinate with other departments for follow up.
• Back-up support to sales counter with walk-ins and telephone inquiries.

Skills

Customer service

Communication

Bilingual Spanish

MS Word

MS Excel

Time management

Education

High School Diploma

Associate's Degree

Tools

MS Word

MS Excel

CRM software

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will serve as the primary customer contact, ensuring timely order fulfillment, issue resolution, and a high level of customer satisfaction. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Manage customer accounts, quotations, and the end-to-end order process
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Strong background in logistics, inventory management, forecasting, and supply chain coordination preferred
• Ability to effectively support and communicate with Spanish-speaking customers preferred
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail