Customer Service Representative

Wesco; Blue Ash (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits program

Job summary

Wesco is seeking a Representative - Customer Service to handle inquiries by phone, email, and walk-ins, resolving routine issues and coordinating with other departments for follow-up.

The role requires strong communication, attention to detail, and the ability to work under pressure in a dynamic environment. A high school diploma is required, with an Associate's degree preferred and 2–4 years of relevant experience.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills in a diverse environment.
• Effective verbal and written communication.
• Ability to work under pressure and maintain accuracy.
• Computer literate with MS Word, Excel, and email.

Responsibilities

• Respond to customer inquiries by telephone, e-mail, and walk-ins.
• Resolve routine and some non-routine problems and communicate solutions.
• Analyze customer service needs and coordinate with other departments for follow-up.
• Provide back-up support to the sales counter for walk-ins and phone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Ability to work under pressure

Microsoft Word & Excel

Email literacy

Education

High School diploma or equivalent

Associates’ degree preferred

Tools

MS Word

Excel

Email systems

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

#LI-AG1

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan,subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

Benefits

• In addition, Wesco offers abenefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans.
• Additional details about benefits are available here.