Representative - Customer Service

Wesco; Medley (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Wesco in Medley, FL is seeking a Representative - Customer Service to respond to customer inquiries by telephone, e-mail and walk-ins and provide timely order fulfillment and issue resolution.

You will be the primary customer contact, resolving routine and some non-routine problems and coordinating with other departments to ensure high customer satisfaction.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree preferred.
• 2-4 years of relevant experience.
• Strong background in logistics, inventory management, forecasting, and supply chain coordination preferred.
• Ability to effectively support and communicate with Spanish-speaking customers preferred.
• Solid interpersonal skills for diverse environments.
• Communication both verbally and in writing.
• Able to work under pressure and with attention to detail.
• Proficient with MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Manage customer accounts, quotations, and the end-to-end order process.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the liaison between other departments.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service

Spanish-speaking support

Phone support

Communication

Problem solving

Education

High School Diploma or equivalent

Associates' Degree

Tools

MS Word

MS Excel

CRM software

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will serve as the primary customer contact, ensuring timely order fulfillment, issue resolution, and a high level of customer satisfaction. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Manage customer accounts, quotations, and the end-to-end order process
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Strong background in logistics, inventory management, forecasting, and supply chain coordination preferred
• Ability to effectively support and communicate with Spanish-speaking customers preferred
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail