Customer Service Representative - Utility (On-site)

Wesco International, Inc.; Benicia (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Wesco International, Inc. in Benicia, CA seeks a Customer Service Representative to respond to inquiries by telephone, e-mail and walk-ins, providing resolution for routine issues and escalation for more complex problems.

You will analyze customer needs and coordinate with other departments for effective follow-up. The role requires strong communication skills, attention to detail, and the ability to work well under pressure in a diverse environment.

Qualifications

• High School Diploma or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal skills and written communication.
• Computer literate: MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, e-mail and walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine problems and communicate solutions or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Stress management

Customer service

Education

High School Diploma

Associates degree

Tools

MS Word

Excel

Email

Job description

As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

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