Customer Service Representative

Wesco; Shreveport (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Wesco in Shreveport, LA is seeking a Customer Service Representative to respond to customer inquiries by phone, email, and walk-ins, providing resolution for routine and some non-routine needs. You will analyze service requirements and coordinate with other departments for follow-up.

Responsibilities include handling questions and complaints, processing payments for cash accounts, and serving as a liaison between departments while supporting the sales counter as needed.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree / College Diploma preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Able to work well under pressure.
• Strong attention to detail.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer literate, including MS Word, Excel, and e-mail

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Communication skills

Interpersonal skills

Under pressure

Attention to detail

Written and verbal communication

Education

High School Diploma

Associates' Degree / College Diploma

Tools

MS Word

MS Excel

Email applications

Job description

As a Customer Service Representative, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Qualifications

• High School Degree or Equivalent required
• Associates' Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail