Customer Service Representative - UT

Prog Leasing, LLC; Draper (UT); On-site; USD 35,000 - 38,000; Full time

Job summary

A dynamic FinTech company is seeking a Customer Service Representative in Draper, Utah, to enhance the customer experience in a work-from-home role. The position requires strong communication and customer service skills as part of a supportive, remote team. Comprehensive training will be provided to ensure readiness for diverse customer inquiries. Competitive compensation and extensive employee benefits support personal and professional growth.

Benefits

Full health benefits: medical, dental, vision, life insurance

Company-matched 401(k)

Paid time off, holidays, and volunteer time

Tuition reimbursement

Charitable gift matching

Qualifications

• Impeccable interpersonal customer service skills required.
• Excellent verbal and written communication skills essential.
• Ability to work with multiple software applications simultaneously.

Responsibilities

• Handle inbound and outbound calls to support customers.
• Provide top-tier support and service throughout customer interactions.

Skills

Interpersonal customer service skills

Effective communication skills

Problem-solving skills

Education

High school diploma or GED

Job description

Customer Service Representative - UT page is loaded

Customer Service Representative - UT

Apply locations: Draper, UT | Time type: Full time | Posted on: Posted Today | Job requisition id: JR101033

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. As an almost 20+ year old FinTech company that has grown from start-up to industry leader, we know how to innovate, simplify, and value all people. We are founded on grit and constantly looking to the future, driven by entrepreneurs and technologists committed to doing the right thing in all aspects of our work. We are a subsidiary of PROG Holdings (NYSE: PRG), a dynamic FinTech holding company with three segments: Progressive, Vive Financial, and Four, a Buy Now Pay Later (BNPL) platform.

We are currently hiring a Customer Service Representative to help grow our company and ensure our mission is achieved!

This is a work-from-home position, and you must reside within a 60-mile radius of Draper, Utah.

Employee Value Proposition (EVP): PROG is dedicated to providing opportunities for inclusive collaboration, innovation, and development.

WE ARE: A team of operations experts crucial to our operational excellence and providing a world-class experience to our customers. Known for high-quality assistance, we pursue excellence and compassion in all we do. We foster a culture of belonging, inclusion, diversity, and equity, celebrating each individual's contributions and uniqueness. Our Customer Service department aims to create positive, engaging, and memorable experiences for customers and agents while driving business growth.

YOU ARE: A customer service enthusiast who enjoys leading others to deliver a world-class experience. Customer service is a core value; you will support customers through their lease-to-own journey, making a difference with each call. We value clear, effective communication, a positive attitude, and problem-solving skills to meet customer needs. Every call aims to deliver a top-tier experience.

OUR DAY-TO-DAY:

• Handle inbound and outbound calls
• Provide top-tier support and service to customers

THE DETAILS:

• Start Date: Monday, July 5, 2025
• Virtual Training: 4 weeks, full-time, Monday-Friday, 8:00 AM - 5:00 PM
• Post-Training Shift: 11:30 AM - 8:00 PM
• Saturdays and/or Sundays required: 10:30 AM - 7:00 PM
• Compensation: $17.00/hour

YOU’LL BRING:

• Impeccable interpersonal customer service skills
• Excellent verbal and written communication skills
• Computer literacy and proficiency, ability to work with multiple software applications simultaneously
• Phone experience in a customer service or call center environment preferred
• High school diploma or GED; must be 18 or older

WE OFFER:

• Competitive pay
• Full health benefits: medical, dental, vision, life insurance, paid parental leave
• Company-matched 401(k)
• Paid time off, holidays, and volunteer time
• Diversity and inclusion resource groups
• Employee stock purchase plan
• Tuition reimbursement
• Charitable gift matching
• Provided job equipment and services

Progressive Leasing values diversity and does not discriminate based on race, color, religion, national origin, gender, sexual orientation, gender identity/expression, age, veteran status, disability, or any other protected characteristic under law.

About Us

Progressive Leasing is a leading provider of lease-to-own solutions with over 20 years of experience. We innovate, simplify, and value all people. As a subsidiary of PROG Holdings (NYSE: PRG), we operate in the FinTech sector with multiple business segments, including Progressive, Vive Financial, and Four, a BNPL platform.