Customer Service Representative - Remote

Lensa; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their remote team. This role involves answering inbound calls, addressing customer inquiries, and providing exceptional service while maintaining professionalism. You'll engage with callers, assess their needs, and ensure their satisfaction. The ideal candidate thrives in a fast-paced environment and possesses strong communication skills. If you are looking for an opportunity to contribute to a company that values health and well-being, this position is perfect for you!

Qualifications

• High School Diploma required; prior customer service experience preferred.
• Strong communication and multi-tasking skills are essential.
• Proficiency in Microsoft Office tools is necessary.

Responsibilities

• Answer inbound calls and provide high-level customer service.
• Evaluate and prioritize customer needs and concerns.
• Use computer tools to document and process information accurately.

Skills

Communication Skills

Multi-tasking

Customer Service Experience

Computer Proficiency

Education

High School Diploma

Tools

Microsoft Word

Microsoft Outlook

Job description

Customer Service Representative - Remote

Customer Service Representative - Remote

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Sharecare, is seeking professionals. Apply via Lensa today!

Job Description

Sharecare is the leading digital health company that helps people – no matter where they are in their health journey – unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visitwww.sharecare.com.

Job Summary

The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.

• This is a remote position and can be located anywhere within the United States.
  
  

Essential Job Functions

• Identify, evaluate and prioritize callerneeds, questions and concerns.
• Formulate plans of resolution and respondappropriately and efficiently.
• Maintain and restore customer satisfaction and partner with other teams as needed.
• Perform problem analysis, problem determination and recommended resolutions to thecallers in accordance with standard protocol.
• Proactively educate caller on program benefits.
• Meet or exceed established call center metrics, attendance standards and quality levels.
• Use computer tools to accurately process and document information.
• Develop rapport with callers and appropriately adjust communication style.
• Provide accurate information aboutSharecare programs and services.
• Escalate issues internally and follow up on escalated issues.
  
  

Qualifications

• High School Diploma
• Prior experience in a customerservice relatedfield preferred
• Great communication skills
• Must be able to multi-task
• General working knowledge of Microsoft Word &Outlook
• Computer keyboard proficiencyand internet navigation skillsrequired
• Have the ability towork effectively with others in a teamenvironment
• Ability to thrive in a fast-growing always changingenvironment
  
  

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Lensa by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

West Valley City, UT $18.00-$21.00 1 day ago

Inbound Customer Service Agent – Consumer Relations (Remote)

Inbound Customer Service Agent-Bodewell (Remote)

Mental Health Customer Service Representative (Remote)

Manager, Customer Service and Rebate Processing

Salt Lake City Metropolitan Area 5 days ago

Family Enrollment Counselor - Pearson Online Academy

DELMIA Manufacturing Solutions Account Manager

Call Center Service Representative - Salt Lake City, UT(VE250501918UT)

Key Account Manager (Outside Sales Manager)- UT

Technical Key Account Manager - Aerospace

Salt Lake City, UT $116,000.00-$150,000.00 13 hours ago

International Account Manager – Middle East

Regional Account Manager- Neurology (Northern California based candidates)

Salt Lake City Metropolitan Area 2 weeks ago

Oncology Account Manager - Utah/Wyoming - Field Based

Oncology Account Manager - Salt Lake City, UT

Outside Sales Representative - Salt Lake City, Provo, Ogden

Salt Lake City, UT $125,000.00-$250,000.00 1 year ago

Salt Lake City, UT $10,000.00-$20,000.00 2 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.