Customer Service Representative

XPO; Salt Lake City (UT); On-site; Full time

Job summary

Join a leading company in transportation services as a Customer Service Representative. Your role will include assisting customers with inquiries, billing shipments, and more. We offer competitive pay starting at $21.46 per hour, full benefits from day one, and a supportive work environment.

Benefits

Full health insurance benefits on day one

Life and disability insurance

Earn up to 13 days PTO your first year

9 paid company holidays

401(k) option with company match

Education assistance

Qualifications

• 2 years of customer service experience required.
• Strong computer, typing and 10-key skills.
• Available to work a variety of shifts.

Responsibilities

• Bill shipments according to applicable tariffs.
• Assist customers with inquiries regarding shipments.
• Perform general clerical duties as assigned.

Skills

Customer service

Computer skills

Typing

10-key skills

Communication

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at XPO

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at XPO

What you’ll need to succeed as a Customer Service Representative at XPO

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends
  

Preferred qualifications:

• Excellent verbal and written communication skills
  

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $21.46
• Full health insurance benefits on day one
• Life and disability insurance
• Earn up to 13 days PTO your first year
  
• 9 paid company holidays
• 401(k) option with company match
• Education assistance
  

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution
  

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery
  

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.



We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.



All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.



The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.



Review XPO's candidate privacy statement here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

Referrals increase your chances of interviewing at XPO by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Inbound Customer Service Agent-Bodewell (Remote)

Customer Assistance Representative Part Time

Inbound Customer Service Agent – Consumer Relations (Remote)

Cottonwood Heights, UT $18.00-$20.00 2 days ago

Customer Service Representative (Full-Time)

Customer Service Representative - State Farm Agent Team Member

Centerville, UT $55,000.00-$65,000.00 4 months ago

Customer Service Representative (Part-Time)

West Valley City, UT $18.00-$21.00 1 week ago

Customer Service Representative - WORK FROM HOME

Salt Lake City Metropolitan Area 1 month ago

Customer Service/Call Center Representative - Urgent Need

Call Center Representative - Urgent Need

North Salt Lake, UT $70,000.00-$95,000.00 2 days ago

Mental Health Customer Service Representative (Remote)

Medical Device Customer Service Representative

Salt Lake City, UT $19.00-$21.00 19 hours ago

Salt Lake City Metropolitan Area 1 month ago

Customer Service Representative - State Farm Agent Team Member

Farmington, UT $45,000.00-$60,000.00 2 years ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.