Bilingual Spanish/ English Insurance Customer Service Representative

foundever; United States; Remote; USD 32,000 - 40,000; Full time

Job summary

Join a leading customer service firm as a Remote Bilingual Spanish/English Insurance Customer Service Representative. Support major insurance providers with no cold calling required. Enjoy competitive pay, comprehensive benefits, and flexible remote work opportunities in a dynamic, supportive environment.

Benefits

Competitive Compensation $16/H

Flexible Remote Work

Comprehensive Benefits including 401(k) matching

Opportunities for bonuses

Paid time off

Qualifications

• Fluent in English and Spanish.
• Must be at least 18 years old.
• Preferred 6 months to 1 year of relevant work experience.

Responsibilities

• Support one of the largest insurance providers in the U.S.
• Provide exceptional customer service without cold calling.
• Attend paid training and work remotely.

Skills

Customer Service Aptitude

Reliability

Critical Thinking

Service-Oriented

Organizational Skills

System Navigation

Education

High school diploma or GED equivalent

Job description

Join to apply for the Remote Bilingual Spanish/ English Insurance Customer Service Representative role at Foundever

Join to apply for the Remote Bilingual Spanish/ English Insurance Customer Service Representative role at Foundever

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Bilingual Spanish/ English Insurance Virtual Customer Service Agent

¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español?

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!

Location: (Remote)AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WI

If you live within 50 miles of a site, you will be offered an onsite role.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Job Overview

As a Bilingual Customer Service Representative at Foundever, you’ll support one of the largest insurance providers in the U.S. — no cold calling required! We offer paid training and a remote full-time position.

Please note: A distraction-free and quiet workspace is essential during training and work hours. Furry friends and household commotion should take a back seat.

Why You Should Join Us

• Competitive Compensation $16/H
• Flexible Remote Work : Enjoy the flexibility of a remote work environment, with weekend shifts as needed.
• Comprehensive Benefits: Including 401(k) matching, health, dental, and vision insurance, disability insurance, paid time off, opportunities for bonuses, and career growth.
  
  

What We’re Looking For

• Speak Fluent English and Spanish
• Must reside in: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WI (Remote).
• Must be at least 18 years old.
• High school diploma or GED equivalent required.
• Preferred 6 months to 1 year of relevant work experience.
• Must have open availability during operating hours.
• Professional customer service aptitude is essential.
  
  

Key Skills

• Customer Service Aptitude : Strong skills in delivering exceptional service.
• Reliability: Consistent dependability and responsibility.
• Critical Thinking: Ability to assess situations and develop empathetic solutions.
• Service-Oriented: A personal drive to serve others with compassion.
• Organizational Skills: Strong organizational abilities are crucial for success in this role.
• System Navigation: Ability to navigate system tools to search for answers & information
  
  

Home Setup Requirements

• Provided Equipment: Foundever will ship necessary equipment, including a headset
• Internet Requirements: A hardwired high speed internet connection. No wireless/ NO 5G internet packages
• Work Environment: A quiet, distraction-free space is essential; webcam video presence will be required during training and production.Can not be a primary care provider during hours of operation.
• Device Requirements: You'll need to use your own computer or tablet (excluding Kindle Fire Tablets). Cell phones are not permitted for training.
  
  

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.

Equal Opportunity Employment (EEO)

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .

Interested in Becoming Part of Our Team?

Visit us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Outsourcing and Offshoring Consulting

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