Customer Service Representative (US)

Wing Assistant; United States; On-site; USD 35,712 - 55,800; Full time

Benefits offered by this job

Performance incentives

Job security and stability

Paid training

Inclusive culture

Upskilling opportunities

100% work-from-home

Career growth opportunities

Job summary

A remote service company is seeking a Customer Service Representative to manage calls and resolve customer concerns effectively. The ideal candidate should have at least 1 year of experience, be tech-savvy, and possess excellent communication skills. Responsibilities include ensuring customer satisfaction, maintaining records, and fostering trustful relationships with customers. This role offers performance incentives and opportunities for career growth in a supportive team environment.

Qualifications

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Experience with word-processing software and spreadsheets (e.g., MS Office).

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build sustainable relationships and trust with customer accounts.

Skills

Excellent English communication skills

Excellent phone, email, and instant messaging communication skills

Solid organizational and time-management skills

Tech savvy

Proactive and confident

Tools

MS Office

CRM software

VoIP

Job description

This range is provided by Wing Assistant. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the Position

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are building world‑class teams and automating operations.

We’re looking for a Customer Service Representative to start immediately.

Base Pay Range

Entry Level (1‑3 years of experience): Up to $3,200
Intermediate Level (3‑5 years of experience): Up to $4,000
Expert Level (5+ years of experience): Up to $5,000

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time‑management skills
• Tech savvy and familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word‑processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive and confident with keen attention to detail

Technical Requirements

• USB headset with noise‑cancellation feature
• Working webcam
• Computer with at least a 1.8 GHz processor and at least 4 GB RAM
• Primary internet speed: at least 25 Mbps cable connection
• Backup internet speed: at least 10 Mbps

Benefits

• Performance incentives
• Job security and stability
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100 % work‑from‑home
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment
• Holiday and overtime pay

Schedule

US work hours (20‑40 hours per week)

Location

This is a remote job

Important Notes

Only qualified candidates will be invited to take the assessment and scheduled for an interview.

We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.