Remote Customer Support Specialist — Growth & Impact

Wing Assistant; Columbus (OH); Remote; USD 35,712 - 55,800; Full time

Benefits offered by this job

Performance incentives

Job security and stability

Paid training

Inclusive culture

Upskilling opportunities

100% work-from-home

Career growth opportunities

Job summary

A remote service company is seeking a Customer Service Representative to manage calls and resolve customer concerns effectively. The ideal candidate should have at least 1 year of experience, be tech-savvy, and possess excellent communication skills. Responsibilities include ensuring customer satisfaction, maintaining records, and fostering trustful relationships with customers. This role offers performance incentives and opportunities for career growth in a supportive team environment.

Qualifications

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity.
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Experience with word-processing software and spreadsheets (e.g., MS Office).

Responsibilities

• Manage inbound and outbound calls.
• Resolve customer concerns effectively and efficiently.
• Build sustainable relationships and trust with customer accounts.

Skills

Excellent English communication skills

Excellent phone, email, and instant messaging communication skills

Solid organizational and time-management skills

Tech savvy

Proactive and confident

Tools

MS Office

CRM software

VoIP

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

• Please only apply for this job if you are located in the US
  
  
  

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks
  
  
  

Qualifications:

• At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
  
  
  

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps
  
  
  

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
  
  
  

Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary:

Entry Level (1-3 years of experience): Up to $3,200

Intermediate Level (3-5 years of experience): Up to $4,000

Expert Level (5+ years of experience): Up to $5,000

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired
  
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.