Customer Service Representative Tier 1 (693)

Paycom - ATS; Town of Gouverneur (NY); On-site; USD 45,847,000 - 47,279,000; Full time

Job summary

Paycom - ATS Gouverneur, NY is seeking an entry level Help Desk Assistant. Under direct supervision, you will follow standard procedures and training to assist staff with daily duties and support calls.

You will help with Help Desk phone coverage, learn systems, resolve customer service issues, assist with onboarding new clients, and participate in training development. Prior health care related service preferred but not required.

Qualifications

• Exceptional phone and listening skills.
• Exceptional written and verbal communication skills
• Preferred PC skills including Microsoft Office

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site resolution of customer service issues to clients as needed.
• Participates and supports in the augmentation of training and development efforts of our helpdesk.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Skills

Phone skills

Listening skills

Written communication

Verbal communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details: Job Location: 800 - ProAct - 1230 US Hwy 11 - Gouverneur, NY - Gouverneur, NY, Position Type: Full Time, Salary Range: $16.00 - $16.50Hourly, Travel Percentage: None, Job Category: ProAct

Job Summary

Entry level position. Works under direct supervision following standard procedures and best practices to accomplish assigned tasks, undergoing job training, assisting staff members to complete daily duties and works toward answering incoming and making outbound calls independently. Provide support as needed to peers, leaders and other ProAct administrative resources.

Job Duties

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site resolution of customer service issues to clients as needed.
• Participates and supports in the augmentation of training and development efforts of our helpdesk.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Qualifications: Job Skill Requirements

• Exceptional phone and listening skills.
• Exceptional written and verbal communication skills
• Preferred PC skills including Microsoft Office

Educational Requirements

Preferred: High School Diploma or GED, or equivalent experience

Experience

Preferred: 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.