Customer Service Representative - Temporary at Sutherland

Sutherland; Houston (TX); À distance; USD 21 000 - 28 000; Plein temps

Résumé du poste

Sutherland in Houston, TX is seeking a Customer Service Representative for a 6-month, remote assignment. You will handle inquiries, assist families and schools with scholarship information, and ensure callers are satisfied.

The role requires excellent communication, ability to multitask, and reliable wired internet; full-time-equivalent remote work with provided equipment.

Qualifications

• Excellent verbal and written communication skills.
• Strong multitasking abilities.
• Fluency in English.
• Drive to solve problems and meet goals.
• Familiarity with Microsoft Office tools.
• Experience in customer service.
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

Connaissances

Verbal & written comms

Multitasking

English fluency

Problem solving

Customer service experience

Internet connectivity

Outils

Microsoft Office

Description du poste

Customer Service Representative - Temporary at Sutherland in Houston, TX, US

This Full time on site position offers great opportunities for career growth.

Company Description

Can you deliver exceptional service to customers who call in looking for answers to questions? Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail? Join Us.

Job Description

Temporary position- 6 month contract. In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered. We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.

Qualifications

• Excellent verbal and written communication skills
• Strong multitasking abilities
• Fluency in English
• Drive to solve problems and meet goals
• Familiarity with Microsoft Office tools
• Experience in customer service
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work

Additional Information

All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation. During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.