Customer Care Representative- Spanish/English (Temporary)

Sutherland; Town of Texas (WI); Remote; USD 22,000 - 31,000; Part time

Benefits offered by this job

Work from home

Six-month contract

Job summary

Sutherland is hiring for a temporary, six-month contract position that is work-from-home in the United States. The role focuses on helping families and schools with scholarship program inquiries, including applications and funding status.

You will respond to calls, listen actively, and resolve questions while maintaining high service standards. Ideal candidates have strong English and Spanish communication, proficiency with Microsoft Office, reliable wired internet, and a quiet workspace.

Qualifications

• Excellent verbal and written communication skills.
• Fluency in English and Spanish.
• Experience in customer service.
• Microsoft Office proficiency.
• Reliable wired internet and a quiet workspace.

Responsibilities

• Respond to inbound calls from families and schools about scholarship program inquiries.
• Assist with scholarship applications and funding status.
• Ensure callers are satisfied and students are registered.

Skills

Verbal communication

Written communication

Multitasking

Bilingual EN/ES

Problem solving

Microsoft Office

Customer service

Tools

Internet connectivity

Job description

Temporary position- 6 month contract

Can you deliver exceptional service to customers who call in looking for answers to questions?Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?

Join Us.

Temporary position- 6 month contract

$19/hour
In thiswork from homerole, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

We will provide all equipment,but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.

• Excellent verbal and written communication skills; strong multitasking abilities
• Fluency in English & Spanish (will be tested at application)
• Drive tosolveproblems and meetgoals
• Familiarity with Microsoft Office tools
• Experience in customer service
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

This role is open to those eligible to work in the USA.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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