Customer Care Representative

Sutherland; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Paid time off

Advancement opportunities

Rewards program

Employee discounts

Wellness program

Job summary

Sutherland is seeking Customer Service Representatives to deliver exceptional service to customers through inbound calls and chat. You will work with leading technologies while supported by a dedicated team of leaders and peers.

This role offers an hourly wage, medical/dental/vision benefits, paid training and PTO, advancement opportunities, monthly rewards, and employee discounts. A safety-focused, customer-first approach is essential as you help customers with energy-related inquiries.

Qualifications

• Ability to handle customer calls of varying types effectively and efficiently
• Strong communication and active listening skills
• Detail-oriented with the ability to multitask
• High school diploma or GED; an Associate’s degree is a plus
• Know your way around a PC with basic MS Office knowledge

Responsibilities

• Respond to customer inquiries via inbound calls and chat
• Provide solutions and guidance on services
• Promote company benefits and rewards programs

Skills

Communication skills

Active listening

Multitasking

Education

High school diploma or GED

Associate’s degree (plus)

Tools

MS Office

Job description

Sutherland is seekingCustomer Service Repsto deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

Job Description

• Hourly Wage
• Medical, dental and vision benefits
• Paid training & PTO
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Monthly rewards & recognition programs
• Employee Discounts
• Health and Wellness programs including a personal trainerdedicated to Sutherland

Qualifications

• Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
• Strong communication and active listening skills,as well as the ability to leverage probing questionsto resolve issues
• Strong attention to detail and the ability to effectively multitask
• High school diploma or GED; an Associate's degree is a plus.
• Know your way around a PC with strong keyboard skills and basic MS Office knowledge.

Requirements to work from home:

• Internet access speeds of 2Mbps upload and 10 Mbps download – the faster the better!
• wireless and/or satellite Internet Service Providers are not compatible with our systems.
• A quiet and distraction-free, secure place to work.

Additional Information

This job is open only to residents of the United States, and you must be reside and be authorized to work in the US in order to be considered for employment.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
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