Property & Casualty Insurance Agent - Seasonal Role

Sutherland; Texas; Remote; USD 16,531,000 - 27,552,000; Full time

Benefits offered by this job

Monthly incentives

Career growth: internal promotions

Remote work flexibility

Equipment provided

Job summary

Sutherland is hiring Seasonal Sales/Telesales Associates to deliver outstanding customer experiences from home. You’ll handle inquiries, support accounts, and identify upsell opportunities in a performance-driven environment. This seasonal full-time role offers remote work with potential for permanent placement.

Remote work is available to US residents; equipment is provided and incentives are offered. Strong communication and English proficiency are essential for success in this role.

Qualifications

• 2+ years of customer service experience preferred (call center experience a plus)
• Strong communication and problem-solving skills
• Typing speed of 30+ WPM
• High school diploma or GED required
• Proficient PC and multitasking skills
• Action-oriented and comfortable handling objections
• Fluent in spoken and written English

Responsibilities

• Deliver professional and courteous service via phone, email, or web inquiries
• Resolve client requests and maintain strong relationships that support retention
• Identify opportunities for upselling and cross-selling
• Collaborate with team members and leadership to support customers throughout the full policy cycle
• Troubleshoot escalated service, billing, and claims issues
• Document interactions and maintain accurate records in internal systems
• Stay informed on industry trends and recommend solutions based on client needs
• Support and mentor junior colleagues when needed

Skills

Customer service

Communication

Typing 30 WPM

Problem solving

Education

High school diploma or GED

Tools

CRM systems

Job description

Full-Time Hours, Seasonal (through February), opportunity for potential permanent placement after

At Sutherland, we believe in doing interesting things, growing your own way, and being yourself. We’re a global team of problem-solvers, relationship-builders, and go-getters who support some of the world’s most recognized brands.

We’re currently looking forSeasonal Sales/Telesales Associateswho are passionate about delivering exceptional customer experiences — all from the comfort of home.

As a Sales/Telesales Associate, you’ll work with existing clients to provide expert support while identifying opportunities to offer additional products or services that meet their needs. You’ll be part of a professional, performance-driven environment that values ownership, service, and continuous learning.

• Up to $20/hour pay
• Monthly incentives and recognition programs
• Career growth: 80% of our frontline leaders are promoted from within
• Work-from-home flexibility
• Company-provided equipment

Key Responsibilities:

• Deliver professional and courteous service via phone, email, or web inquiries
• Resolve client requests and maintain strong relationships that support retention
• Identify opportunities for upselling and cross-selling
• Collaborate with team members and leadership to support customers throughout the full policy cycle
• Troubleshoot escalated service, billing, and claims issues
• Document interactions and maintain accurate records in internal systems
• Stay informed on industry trends and recommend solutions based on client needs
• Support and mentor junior colleagues when needed

• 2+ years of customer service experience preferred (call center experience a plus)
• Strong communication and problem-solving skills
• Typing speed of 30+ WPM
• High school diploma or GED required
• Proficient PC and multitasking skills
• Action-oriented and comfortable handling objections
• Fluent in spoken and written English

Remote Work Requirements

• Reliable internet: at least 50 Mbps download / 10 Mbps upload
• Wired internet connection (no satellite or wireless)
• Modem updated in the past 12 months
• Quiet, distraction-free workspace

This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

Additional information

As a digital transformation company and just re-certified as aGreat Place to Work,Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.