Customer Service Representative Team Lead - National Remote

Lensa; Dallas (TX); Remote; Full time

Job summary

A leading career site is seeking a Customer Service Representative Team Lead for a national remote position. This role involves answering calls, researching services, and verifying Medicaid eligibility. The ideal candidate will have customer service experience and strong organizational skills. Join a team committed to improving health outcomes and fostering a diverse work environment.

Benefits

Comprehensive Benefits

Incentive Programs

Stock Options

401k Contributions

Qualifications

• At least 2 years of customer service experience in relevant fields.
• Proficiency with computer and ability to learn complex systems.

Responsibilities

• Taking inbound calls and providing referrals to Medicaid-eligible consumers.
• Verifying Medicaid eligibility and completing administrative tasks.

Skills

Customer Service

Organizational Skills

Multi-tasking

Education

High School Diploma / GED

Tools

Windows Applications

Job description

Customer Service Representative Team Lead - National Remote

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. We foster a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as we advance health equity globally. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, available services in Salt Lake County, and Medicaid benefit plans.

This is a full-time position (40 hours/week), Monday - Friday. Flexibility to work any of our 8-hour shifts, Sunday – Saturday, 8:00 am - 11:00 pm EST (October - March) and Monday – Friday, 8:00 am – 11:00 pm EST (April – September), is required. Occasional overtime may be necessary based on business needs.

We provide comprehensive on-the-job training, with hours to be discussed on your first day or based on your schedule.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County for Medicaid-eligible consumers
• Verifying Medicaid eligibility using a computer database
• Providing additional information such as phone numbers or addresses to callers
• Completing administrative tasks supporting the Care Coordination team

We reward and recognize performance in a challenging environment that provides clear success pathways and development opportunities.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology
• Proficiency with computer and Windows applications, with the ability to learn complex systems
• Availability to work full-time, including weekends and evenings, with flexibility for overtime

Preferred Qualifications

• Experience with Financial Health Technology

Telecommuting Requirements

• Ability to keep all sensitive documents secure
• Dedicated, private work area
• High-speed internet connection capable of meeting company standards

Soft Skills

• Strong organizational skills
• Ability to understand multiple Medicaid services and benefit plans
• Multi-tasking ability
• Adherence to telecommuting policies

Note: The hourly range for residents of California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, D.C., and Maryland is $19.47 to $38.08, based on various factors. Benefits include comprehensive packages, incentive programs, stock options, and 401k contributions.

Application deadline details and our commitment to diversity and equitable care are included in the full posting.