Customer Service Representative Team Lead - National Remote

Lensa; Dallas (TX); Remote; Full time

Job summary

A leading company is seeking a Customer Service Representative Team Lead for a remote position. The role involves answering calls, providing referrals, and verifying Medicaid eligibility. Candidates should have at least 2 years of customer service experience and strong organizational skills. This full-time role offers comprehensive benefits and opportunities for growth.

Benefits

Comprehensive benefits

Incentive programs

Stock purchase options

401k contributions

Qualifications

• At least 2 years of customer service experience in relevant fields.
• Familiarity with computer systems and ability to learn complex systems.

Responsibilities

• Taking inbound calls and providing referrals to providers.
• Verifying Medicaid eligibility using a computer database.
• Completing administrative tasks supporting the Care Coordination team.

Skills

Organizational skills

Multitasking

Education

High School Diploma / GED

Tools

Windows applications

Job description

Customer Service Representative Team Lead - National Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, available services in Salt Lake County, and Medicaid benefit plans.

This position is full-time (40 hours/week), Monday - Friday. Employees must have flexibility to work any of our 8-hour shifts, Sunday – Saturday, 8:00am - 11:00pm EST (October - March) and Monday – Friday, 8:00am – 11:00pm EST (April – September). Occasional overtime may be required based on business needs.

We offer weeks of on-the-job training, with hours based on the schedule or discussed on your first day of employment.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid-eligible consumers over the phone
• Using a computer database to verify Medicaid eligibility
• Providing additional information such as phone numbers or addresses to individuals contacting the wrong organization
• Completing administrative tasks supporting the Care Coordination team

Performance will be recognized and rewarded in an environment that offers clear development pathways and growth opportunities.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology
• Familiarity with computer and Windows applications, with the ability to learn complex systems
• Availability to work full-time, including weekends and evenings, with flexibility for occasional overtime

Preferred Qualifications

• Experience with Financial Health Technology

Telecommuting Requirements

• Ability to keep all sensitive documents secure
• Dedicated, private work area
• High-speed internet connection at home

Soft Skills

• Strong organizational skills
• Ability to understand multiple Medicaid services and benefit plans
• Multitasking ability
• Adherence to telecommuting policies

Note: This role is for residents of California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, D.C., and Maryland, with pay ranging from $19.47 to $38.08 per hour, based on various factors. Benefits include comprehensive packages, incentive programs, stock purchase options, and 401k contributions.

Application Deadline: This posting remains open for a minimum of 2 business days or until a sufficient candidate pool is reached. Early removal is possible due to high volume of applicants.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer. We are a drug-free workplace requiring pre-employment drug testing.