Client Services Supervisor – Project Attorneys

VanderHouwen; Beaverton (OR); Remote; Full time

Job summary

A leading staffing firm is seeking a Client Services Supervisor to oversee Project Attorneys. The role involves training, performance monitoring, and ensuring client satisfaction. This fully remote position requires strong communication skills and a focus on quality assurance.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short- and Long-term Disability

401(k) Matching

Qualifications

• Experience in customer service and client interactions.
• Proven experience in staff development and training.

Responsibilities

• Supervise daily performance of Project Attorneys.
• Collaborate with Training Specialist to develop training programs.
• Ensure compliance with company policies and departmental goals.

Skills

Communication

Customer Service

Staff Development

Organization

Attention to Detail

Education

Bachelor's degree in Communications or Legal field

Job description

Client Services Supervisor – Project Attorneys
Our client is seeking a Client Services Supervisor to oversee the daily operations of Project Attorneys/Specialists. This position involves leading, training, and developing Project Attorneys to ensure that client requirements are met and resources are fully optimized. The ideal candidate will ensure escalations are managed swiftly and effectively while promoting consumer-facing discussions handled with empathy and professionalism. Additionally, this role will collaborate with internal teams to manage case-specific activities supporting quality assurance and client needs.

This role is fully remote. Candidates must reside in AZ, DC, FL, IL, KS, MO, NY, NC, OH, OR, TN, MD, NJ, SC, VA, WA, AL, CO, CT, DE, GA, ID, IN, KY, LA, MA, MI, MN, NV, OK, PA, TX, UT, or WI. Preference for EST, early CST, or late PST working hours.

• Supervise the daily performance of Project Attorneys to ensure productivity, quality, and client satisfaction.
• Collaborate with the Training Specialist to develop and deliver training programs for 8-15 Project Attorneys.
• Monitor employee performance relative to call quality standards, providing feedback and guidance as needed.
• Listen to and grade select phone calls using a standard Quality Assurance Scorecard, providing constructive feedback.
• Ensure compliance with company policies, business plans, and departmental goals while identifying areas for improvement.
• Manage workforce utilization, ensuring adherence to schedules and accurate time entries.
• Serve as a liaison between Project Attorneys, Project Managers, and Client Services management, ensuring effective communication.
• Update and maintain knowledge base with changes in scripting and procedures.

Client Services Supervisor Qualifications

• Bachelor's degree in Communications or Legal field preferred, or equivalent relevant experience.
• Strong communication skills and experience in customer service and client interactions.
• Proven experience in staff development, training, quality assurance, active listening, and document preparation.
• Highly organized with exceptional attention to detail.
• Ability to explain complex information clearly and concisely.

Compensation: $36-$45/hr. (DOE)

VanderHouwen Contractors Enjoy Exceptional Benefit Perks!
As an eligible contract employee with VanderHouwen, you'll have access to a full suite of benefits designed with your well-being in mind. Our comprehensive package includes medical, dental, vision, life insurance, short- and long-term disability, and a matching 401(k) to help secure your future.

Meet VanderHouwen
What kind of recruiter do you see yourself working with? One who prioritizes your best interest, no matter what? VanderHouwen does, and we're in it for the long game! Our recruiters focus on YOU, building meaningful, long-term relationships while developing a deep understanding of companies' staffing needs and workplace cultures. This approach helps us find an ideal job match that aligns with your unique career aspirations and goals.

VanderHouwen is an award-winning, Women & Diversity-Owned, WBENC certified professional staffing firm. Founded in 1987, VanderHouwen places experienced professionals across the nation! Our recruitment teams specialize in either Technology and IT, Engineering, Human Resources, or Accounting and Finance career markets. Partner with us to land your next exciting career!

VanderHouwen is an Equal Opportunity Employer and participates in E-Verify. VanderHouwen does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable local, state, or federal civil rights laws.

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