Customer Service Representative Team Lead - National Remote

Lensa; Minneapolis (MN); Remote; Full time

Job summary

Join a leading company as a Customer Service Representative Team Lead, responsible for assisting Medicaid-eligible consumers. This full-time remote role offers a performance-based environment with opportunities for career development and a comprehensive benefits package.

Benefits

Comprehensive Benefits

Incentives

Stock Purchase Options

401(k)

Qualifications

• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology.

Responsibilities

• Taking inbound calls regarding Medicaid services.
• Researching and providing referrals to providers/agencies.
• Completing administrative tasks supporting the Care Coordination team.

Skills

Organizational Skills

Multitasking

Education

High School Diploma / GED

Tools

Windows Applications

Job description

Customer Service Representative Team Lead - National Remote

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Customer Service Representative Lead is responsible for answering incoming calls regarding Optum Salt Lake County Behavioral Health Providers, available services in Salt Lake County, and Medicaid benefit plans.

This is a full-time position (40 hours/week), Monday - Friday. Employees must have flexibility to work any 8-hour shift, Sunday – Saturday, between 8:00 am - 11:00 pm EST (October - March) and Monday – Friday, 8:00 am – 11:00 pm EST (April – September). Occasional overtime may be required.

We provide weeks of on-the-job training, with hours based on schedule or discussed on your first day.

Primary Responsibilities

• Taking inbound calls
• Researching and providing referrals to providers/agencies in Salt Lake County for Medicaid-eligible consumers
• Verifying Medicaid eligibility using a computer database
• Providing additional information such as phone numbers or addresses when needed
• Completing administrative tasks supporting the Care Coordination team

We offer a performance-based environment with clear development pathways.

Required Qualifications

• High School Diploma / GED
• Must be 18 years or older
• At least 2 years of customer service experience in insurance, medical, behavioral health, or financial technology
• Proficiency with computer and Windows applications, with ability to learn new systems
• Availability to work full-time, including weekends and occasional overtime

Preferred Qualifications

• Experience with Financial Health Technology

Telecommuting Requirements

• Ability to secure all sensitive documents
• Dedicated, private work area
• Reliable high-speed internet connection

Soft Skills

• Strong organizational skills
• Ability to understand multiple Medicaid services and benefit plans
• Multitasking ability
• Adherence to telecommuting policies

Note: The hourly pay range for residents of certain states is $19.47 to $38.08, based on various factors. Benefits include comprehensive packages, incentives, stock purchase options, and 401(k).

Application Deadline: Posted for at least 2 business days or until a sufficient candidate pool is reached. Early removal possible due to high volume.

UnitedHealth Group is committed to diversity, equity, and inclusion, and is an equal opportunity employer. We conduct drug tests and require compliance with all employment policies.