Customer Service Representative - Galt Main - 25 Hours

Farmers & Merchants Bank of Central California; Galt (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Farmers & Merchants Bank of Central California is seeking a Teller/Customer Service Representative to deliver prompt, friendly service and accurately process a variety of customer transactions.

You will be the branch face, cross-sell products, maintain security of funds, and support operations with integrity. A high school diploma is required, with cash handling experience and a credit history check essential. Spanish language skills are preferred.

Qualifications

• HS diploma or equivalent.
• 1 year of cash handling experience.
• Credit history check required.
• Spanish speaking preferred.
• Teller Test must be passed.

Responsibilities

• Provide prompt, friendly customer service.
• Process customer transactions accurately.
• Cross-sell appropriate products and refer to branch staff.
• Safeguard customers' funds and information.
• Represent the bank professionally in person, by phone, and at the drive-up.

Skills

Customer service

Communication

Problem solving

Teamwork

Ethical conduct

Education

High school diploma

Job description

Salary: $20.00 - $23.00 (commensurate with experience & qualifications)

F & M Bank's Tellers/Customer Service Representatives ("CSR") are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

• Tellers/Customer Service Representatives are the "face" of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR's proactively identify a customer's financial needs, promote appropriate products and services by cross-selling or making referrals to other branch staff
• CSR's take care to ensure the safety and soundness of our customer's funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR's efficiently and accurately process customer transactions

Who are we looking for?

• A service "champion" who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self-starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top-notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch's promotional campaign goals
• A team-player who shares ideas and information to streamline operations

Also required:

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test