Customer Service Representative - Walnut Creek

Farmers & Merchants Bank of Central California; Walnut Creek (CA); On-site; USD 30,000 - 35,000; Part time

Job summary

Farmers & Merchants Bank of Central California is seeking a Customer Service Representative for a 30-hour per week position at our Walnut Creek branch. You will deliver prompt, friendly service and accurately process a variety of transactions, serving as the face of the bank to customers in person, on the phone, or at the drive-up.

The role emphasizes cross-selling, maintaining high ethical standards, and adhering to security controls while ensuring precise handling of funds.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of cash handling experience.
• Successful completion of the Teller Test.
• Successful completion of a credit history check.

Responsibilities

• Provide prompt, friendly customer service in person, on the telephone, or at the drive-up.
• Accurately and efficiently process customer transactions.
• Cross-sell or refer to other branch staff to meet customer needs.
• Maintain security and internal controls to protect customer funds and information.

Skills

Cash handling

Customer service

Communication skills

Spanish language

Education

High school diploma

Job description

Customer Service Representative - 30 Hours

Department: Retail Bank

Employment Status: Hourly, Non-Exempt

Supervises Others: No

Salary: $22.00 - $25.30 (commensurate with experience & qualifications)

F & M Bank’s Tellers/Customer Service Representatives (“CSR”) are responsible for providing prompt, friendly customer service and accurately processing a variety of customer transactions. They are expected to consistently provide an exceptional customer experience when interacting with customers either in person, on the telephone, at the drive-up, or when interacting with other internal Bank departments and staff.

• Tellers/Customer Service Representatives are the “face” of the Bank to our customers and as such, are expected to consistently present a professional image and communicate effectively
• CSR’s proactively identify a customer’s financial needs, promote appropriate products and services by cross‑selling or making referrals to other branch staff
• CSR’s take care to ensure the safety and soundness of our customer’s funds and financial information by following security and internal controls requirements in their job duties at all times
• CSR’s efficiently and accurately process customer transactions

Who are we looking for?

• A service “champion” who models exceptional customer relations and implements effective ways to deliver personalized service based on individual customer needs
• Self‑starter who demonstrates effective lobby management practices and who performs transactions both accurately and efficiently
• A top‑notch, personable communicator who listens for customer cues while processing transactions and proactively resolves problems with finesse
• An individual devoted to operational excellence, adhering to high ethical standards and who contributes to the branch’s promotional campaign goals
• A team‑player who shares ideas and information to streamline operations

Also required:

• Successful completion of a credit history check is a condition of employment
• Minimum of a high school diploma or equivalent
• Spanish Speaking preferred but nor required
• Minimum of 1 year of recent cash handling experience
• Satisfactory completion of the Teller Test