Customer Service Representative - State Farm Agent Team Member Mckinney - TX

State Farm; McKinney (TX); On-site; USD 32,000 - 75,000; Full time

Benefits offered by this job

Salary + commission

Paid time off

Flexible hours

Growth opportunities

Job summary

Scott Schoener Insurance Agency Inc is seeking a Customer Service Representative to join their State Farm Agent Team in McKinney, TX. The role emphasizes personalized customer interactions, policy guidance, and proactive lead development across a fast-paced environment.

The position offers salary plus commission/bonus, paid time off, flexible hours, and clear growth opportunities within the agency. Strong communication and organizational skills are essential to succeed.

Qualifications

• Excellent communication skills in written and verbal form.
• People-oriented with a commitment to customer service.
• Able to learn computer applications quickly and work in a team.
• Willing to obtain Property & Casulty and Life & Health licenses.
• Detail oriented and proactive in problem solving.

Responsibilities

• Provide prompt, accurate, and friendly customer service for inquiries, policy changes, billing, and claims.
• Educate customers on insurance options using a needs-based approach.
• Develop leads, schedule appointments, and market products.
• Support local community events in the market.
• Maintain a strong work ethic and commitment to success daily.

Skills

Communication skills

People-oriented

Teamwork

Self-motivated

Detail oriented

Problem solving

Customer service

Proactive

Organizational skills

Computer literacy

Education

Property and Casualty license (pending)

Life and Health license (pending)

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Mckinney - TX

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Work with the agent to identify and support local community events in our market.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Flexible hours
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.