Customer Service Representative - State Farm Agent Team Member San Marcos, TX

Rosie Garcia - State Farm Insurance Agent; San Marcos (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Hourly pay

Paid time off

Growth potential/Advancement within my

Job summary

Rosie Garcia - State Farm Insurance Agent in San Marcos, TX is seeking a Customer Service Representative to join their agent team. This full-time role focuses on building relationships, delivering value-based conversations, and delivering remarkable customer experience in a fast-paced environment.

You will respond to inquiries about insurance options, help with policy changes and billing, develop leads, schedule appointments, and learn to market products.

Qualifications

• Excellent communication skills - written, verbal and listening.
• Self-motivated and detail oriented with a customer-first mindset.
• Experience using Windows and basic computer applications.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

Skills

Customer service

Communication

Self-motivated

Detail oriented

Team player

Relationship building

Education

Property and Casualty license (must obtain)

Tools

Windows

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in San Marcos, TX

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

As an Agent Team Member, you will receive...

• Hourly pay
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.