Customer Service Representative - State Farm Agent Team Member Laredo, TX

Manuelgomezinsurance; Laredo (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Short-term disability insurance

Licensing paid by agency

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Manuel Gomez III - State Farm Agent is seeking a Customer Service Representative to join our team in Laredo, TX. You will respond to inquiries, assist with policy changes, and help customers navigate their coverage with care and accuracy.

We offer competitive pay of $30,000 to $40,000 per year, full-time hours, licensing support, a 401(k) plan, disability insurance, paid time off, and opportunities for advancement based on performance.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Attention to detail

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Laredo, TX

Replies within 24 hours

• Short-term disability insurance
• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Since opening our doors in 2011, we’ve built a strong team of nine dedicated professionals who love working together and serving our community. Our office culture blends professionalism with fun—we keep things engaging with monthly promotions and team activities, while also recognizing and rewarding hard work.

Team members enjoy competitive perks, including paid time off, a 401K plan, life insurance and short-term disability after one year of service, plus quarterly and Christmas bonuses. High performers can also qualify for exciting travel incentives.

If you’re motivated, team-oriented, and ready to grow in a supportive environment, you’ll find our agency a rewarding place to build your career.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Manuel Gomez III - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $30,000.00 - $40,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.