Growth-Minded Insurance Customer Service Rep

Getborden; Allen (TX); Hybrid; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k)

Paid time off

Bonus based on performance

Opportunity for advancement

Job summary

Daniel Borden - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service for policyholders and prospects. You will respond to inquiries, help with policy changes, and coordinate with the team to support the community. The office culture is friendly yet performance-driven, with room to grow. The compensation ranges from $36,000 to $50,000 per year and includes health and vision insurance, a 401(k), paid time off, and performance-based incentives.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Attention to detail

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• 401(k)
• Health insurance
• Vision insurance

ABOUT OUR AGENCY
Our agency opened in March 2021 and has grown into a strong team of 8-10, focused on performance, growth, and delivering a great customer experience. I’ve been in the insurance industry since 2016, bringing a solid foundation and a passion for helping others succeed.

I'm actively involved in the community through my church, where I serve as a musician, and through volunteering with Big Brothers Big Sisters.

For our team, we offer health, dental, and vision insurance, a 401(k), discounted gym membership, licensing assistance, access to world-class training programs, and a highly competitive commission and incentive structure.

Our office culture is friendly, competitive, and accountability-driven. We set high expectations while providing the tools and training needed to succeed. We’re looking for someone who is motivated, coachable, and ready to grow in a high-performance environment with strong support and development opportunities.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Daniel Borden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $36,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.