Customer Relations Representative - State Farm Agent Team Member

Julianainsurance; Farmers Branch (TX); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k)

Bonus based on performance

Paid time off

Opportunity for advancement

Flexible scheduling

Job summary

Juliana Velez - State Farm Agent in Farmers Branch, TX is seeking a Customer Relations Representative to join a collaborative team. You will handle inquiries, maintain records, and contribute to community-focused service.

The role offers full-time hours, competitive compensation, and benefits such as health insurance, 401(k), paid time off, and opportunities for advancement.

Qualifications

• Clear communication and problem-solving abilities.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual in Spanish is a plus.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Bilingual Spanish

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Farmers Branch - TX

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About our agency

Our agency has been proudly serving the community since 2011 and has grown into a strong, nine-person team built on collaboration, trust, and positivity. Before opening my own agency, I began my career with State Farm in Claims and later transitioned into Marketing, where I developed a passion for helping people protect what matters most.

Outside of work, I’m a proud mom of two and love spending time outdoors — camping, hiking, and staying active. Mindset and personal growth are huge parts of both my life and our office culture. I also serve as a Girl Scout troop leader, which allows me to stay connected and give back to the community in a meaningful way.

We offer a variety of benefits and perks including health insurance, 401k, and flexible scheduling — especially important for team members with families. We also enjoy occasional team lunches and other ways to celebrate our shared success.

Our office culture is team-oriented, supportive, and driven by positivity. We look for individuals who are coachable, upbeat, and eager to grow both personally and professionally. If you value teamwork, communication, and the opportunity to make a real difference, you’ll fit right in here.

Role description

As a Customer Relations Representative - State Farm Agent Team Member with Juliana Velez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual in Spanish

Compensation $35,000.00 - $70,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none