Customer Service Representative - State Farm Agent Team Member

Imelda Mendoza; Dallas (TX); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Imelda Mendoza - State Farm Agent is seeking a Customer Service Representative to join a fast-paced, growth-focused team in Dallas, TX. The role emphasizes delivering exceptional customer experiences while handling policy information, updates, and claim follow-ups.

Ideal candidates are outgoing, motivated, and comfortable in a sales-focused environment, with a willingness to grow within the agency. Compensation is provided with potential bonuses based on performance.

Qualifications

• Strong communication and interpersonal skills.
• Customer service and sales-oriented mindset.
• Ability to multitask and remain detail-oriented.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Sales-focused

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Dallas - TX

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

About our agency

I opened my agency in 2012 and currently lead a team of 11. I’ve been in the insurance industry for over 18 years and eventually made the move to State Farm to continue building a career focused on helping people while developing a strong, successful team. I attended school in Arlington and was born and raised in the area. Outside of work, I’m a busy mom of four and have been married for 11 years. I love staying active, especially when it comes to sports and spending time with family. Our agency offers a 401(k), health benefits, licensing reimbursement, and a strong focus on work-life balance. We believe in creating an environment where people can work hard while still enjoying life outside of the office. Our culture is energetic, hardworking, and growth-focused, with a younger team that enjoys working together and supporting one another. I’m looking for someone outgoing, motivated, and comfortable in a sales-focused role. The ideal candidate brings positive energy, enjoys connecting with people, and wants to grow within a fast-paced team environment.

Role description

As a Customer Service Representative - State Farm Agent Team Member with Imelda Mendoza - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Compensation: $45,000.00 per year

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.