Customer Service Representative - State Farm Agent Team Member Lake Charles - LA

Nick Reina; Lake Charles (LA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Nick Reina State Farm Agent is seeking a Customer Service Representative to deliver exceptional client experiences in Lake Charles, LA. You will handle inquiries, assist with policy changes, and coordinate with agency teammates to ensure accurate service.

This full‑time role emphasizes clear communication, meticulous record‑keeping, and a customer‑first mindset. The agency offers health insurance, PTO, advancement opportunities, and a performance-based bonus with compensation in the

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

Skills

Strong communication

Interpersonal skills

Detail-oriented

multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Lake Charles - LA

Replies within 24 hours

• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my State Farm agency in 2018 and currently lead a team of six. As a lifelong resident of Lake Charles and a graduate of McNeese State University, I’m passionate about serving the community I call home. Before becoming an agent, I proudly served as an infantryman in the United States Marine Corps, including two tours in Iraq. That experience helped shape the values of leadership, accountability, and service that guide our agency today.

Our team has been recognized with numerous company and industry awards, including Chairman’s Circle, Ambassador Club, Honor Club, and Top 10 New Agent recognition. While we’re proud of those accomplishments, we’re even more proud of the culture we’ve built and the impact we make for customers every day.

We offer group health insurance, licensing reimbursement, and a strong focus on work-life balance. We believe in investing in our team through personal coaching, professional development, and opportunities for long‑term growth.

Our culture combines accountability, growth, and a competitive spirit while making sure we have fun along the way. We’re a goal‑oriented team that supports one another, celebrates success, and continuously works to improve. I’m looking for someone who is self‑driven, coachable, and competitive, with a desire to grow both personally and professionally. If you’re looking for an opportunity to be part of a high‑performing team that values hard work, development, and serving others, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Nicholas Reina - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.