Customer Service Representative - State Farm Agent Team Member

Robby Latham - State Farm Agent; Shreveport (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Opportunities for advancement

Paid time off

Training and development

Job summary

Robby Latham - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support to policyholders in Shreveport, LA.

As part of the agent team, you will answer inquiries, assist with policy changes, process claims, and maintain accurate records while growing your career in a family-oriented, growth-focused office.

Qualifications

• Clear communication and strong interpersonal abilities.
• Attention to detail and ability to multitask in a busy office.
• Experience in customer service is preferred but not required.
• Ability to learn policies and apply them accurately.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2021 and has grown into a strong team of eight. Before becoming a State Farm agent, I spent 10 years as an engineer and later earned my MBA from LSU Shreveport. I also have experience in financial advising and worked with New York Life as both an agent and in management, which has helped shape a well-rounded approach to leadership and development.

I’m married with four children and enjoy spending time outdoors hunting and fishing. Family and community are both very important to me and play a big role in how I run the office. I stay actively involved in the community, serving as a Rotary President and participating in the police jury, along with other local initiatives.

For our team, we offer a flexible schedule, PTO and sick days, a 401(k), health benefits, reimbursement for licensing costs, and a strong focus on personal and professional development within a family-oriented environment.

Our office culture is both family-oriented and competitive. We take pride in the work we do and the impact we make for our customers. We’re looking for someone who is motivated, driven, and eager to grow—someone who is hungry for success and ready to take advantage of opportunities for advancement. If you’re looking for a place where you can grow and make a difference, this could be a great fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Robby Latham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.