Customer Service Representative - State Farm Agent Team Member

Brian Thomson; Alexandria (LA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Thomson - State Farm Agent is seeking a Customer Service Representative to join a local Alexandria, LA team. This full-time role supports policy inquiries, changes, claims, and community-focused service, with a positive, customer-first mindset.

We offer licensing paid by the agency, a 401(k), health insurance, paid time off and opportunities for advancement. Competitive salary in the $45k–$60k range with performance-based bonuses.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitask

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Replies within 24 hours

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Our agency opened in 1986 and has grown into a team of nine who are dedicated to serving our customers at a high level. I originally planned to become a pilot, but my dad encouraged me to pursue a career as a State Farm agent and it turned out to be the perfect fit. I discovered I truly love helping others and solving problems for families in our community.

I attended LSU, and insurance runs deep in our family - my father-in-law is also an agent. Over the years, we’ve earned more than 800 five-star reviews, something we’re incredibly proud of because it reflects our commitment to service. I also built and designed our new office building to create a welcoming, professional space for both our customers and our team.

Our team enjoys PTO, paid holidays, a paid birthday off, a 401(k), health benefits, and licensing paid up front. We believe in taking care of our people so they can focus on doing great work. We stay active in the community by supporting various charities and local causes. Giving back and creating a safe, supportive presence in our area is important to us.

Our culture is positive, drama-free, and focused on helping others. We’re looking for someone with a strong desire to serve, who genuinely wants to make a difference and provide a safe place for customers. If you’re positive, people-focused, and motivated to help others at a high level, this could be a great fit for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Brian Thomson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $60,000.00 per year

Full Time in Alexandria - LA

Benefits

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none