Customer Service Representative - State Farm Agent Team Member

Geauxbrittany; Baton Rouge (LA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

License Reimbursement

SIMPLE IRA

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Geauxbrittany is looking for a Customer Service Representative for the State Farm Agent Team in Baton Rouge, LA. In this full-time role, you will provide exceptional customer experiences and contribute to the success of our insurance agency.

The ideal candidate should possess excellent communication skills, attention to detail, and previous customer service experience is preferred. The role includes handling customer inquiries, assisting with policy changes, and maintaining accurate records.

Compensation ranges from $55,000 to $65,000 annually, along with various benefits including a SIMPLE IRA and health insurance.

Qualifications

• Strong communication and interpersonal skills are essential.
• Detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Baton Rouge, LA

Benefits

• License Reimbursement
• SIMPLE IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

Our agency opened in April 2016 and is a close-knit team of four focused on growth, service, and strong relationships. The owner participated in the Agent Aspirant program to build a foundation for leading and developing a successful team. We are an LSU graduate, local to Southern Louisiana, with a family of three. We stay involved through local schools, the Chamber of Commerce, and community events. We offer a group life plan, a health stipend, SIMPLE retirement plan, PTO, paid major holidays, a flexible schedule, licensing and development support through the Aspirant program, ongoing sales training, early Fridays, and a supportive office culture.

Role Description

As a Customer Service Representative – State Farm Agent Team Member, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with agency team members, and anticipating the needs of community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $55,000.00 - $65,000.00 per year.

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.