Customer Service Representative - State Farm Agent Team Member Davidson - NC

Rogeroconnell; Davidson (NC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Signing bonus

Vision insurance

Relocation bonus

Tuition assistance

Job summary

Roger O’Connell - State Farm Agent is seeking a Customer Service Representative to join the team in Davidson, NC. The role focuses on delivering exceptional customer experiences, handling policy information, and supporting community members with essential insurance services.

You will work with a small, dedicated agency team, with internal growth opportunities and a supportive environment that values detail-oriented, customer-focused professionals.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Davidson - NC

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Signing bonus
• Vision insurance
• Relocation bonus
• Tuition assistance

ABOUT OUR AGENCY

We’re in our 23rd year serving the Davidson community and proudly support customers across North Carolina, South Carolina, and Tennessee. Our team of 11 dedicated professionals is focused on delivering a world-class customer experience and truly caring for the people we serve.

We treat our team members like family and provide the training, systems, and support needed to build a successful career in our agency. There are real opportunities for advancement, and we take pride in helping our team grow both professionally and personally.

For our team, we offer a full benefits package that includes medical, vision, and dental coverage, life insurance, a 401(k) match, and bonus opportunities. If you’re looking for a supportive, growth-oriented environment where you can build a long-term career, this could be the right place for you.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Roger O'Connell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.